Thankssocket you need will be marked with the Virgin Media logo. Phone. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. . signed up and was given the option of self installation. Re: My house wall socket that cannot fit to VM hub. I can only find the TV socket. Security matters. on 12-01-2023 21:04. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. The Openreach sockets do not work for Virgin Media. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. I was trying to book an engineer but I didn’t get anywhere. S. Don’t plug the power cable into a plug socket yet. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Yeh I have but they don’t go in all the way and only one plug. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Go to virginmedia. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. My Virgin Media App. Call the Pre-installation and delivery team on 0800 052 1734. New Install Assistance. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. ” I did not get a silver terminator cap in my packaging to send back. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. kkd1. Options. Virgin offers self-install to properties that have recently had a service. Packages. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The second socket is in the study and I need a wired connection here. Hello, i registered VM broadband and scheduled to delivery on 1st September. Security. Options. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Virgin Media; My Virgin Media;. You can also check for a loose cable as not all properties have a socket. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. However, I do not have any of the specified wall sockets available. Business, Economics, and Finance. Thanks . I just moved into a new apartment, and bought a broadband from virgin media. Push fit the VM-supplied lead onto the socket. The first thing is to start making alternative arrangements for your internet connectivity. Browse Virgin Media Virgin Media Community. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Options. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Subscribe to RSS Feed;. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Some photos would help us. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Incidentally the phone socket is redundant if not in use and can be safely removed. i received an installation kit for my broadband but my property doesn’t have a virgin media wall socket and i chose to have self installation kit. Live TV uses co-ax cables. Tudor. Check service status. It is likely you will be waiting a few days. Joining in Options. those who. Manage Your Account. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Options. Very poor advice. However, I do not have any of the specified wall sockets available. VM BB TV Landline. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. 7; 0; 0; CoachDanny. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I'm a Very Insightful Person, I'm. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. QuickStart, set up and connections. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. I'm a Very Insightful Person, I'm here to share knowledge. The wall socket is - 5109379. in Networking and WiFi. These are designed to push over the screw thread on the socket. If you can't see anything obvious go. its power supply. Please help. 24-03-2021 05:06 PM. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. “. Push fit the VM-supplied lead onto the socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Location. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. I have received my quick start-up kit. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. No Coax Wall Socket Virgin. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Just make sure you definately don't need it, or won't be needing it again. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. It also protects the network from 240 volts being fed to it by faulty TVs in your home. charleykate10. No wall socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. I have taken a look on our side and I can see you have an engineer. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. There is a cable on the right of the box coming from the outside. I have only got one rectangular shaped white socket (Shown. i opted for the self install, however on inspection we - 5180915. Broadband and TV deals. I have booked a technician but I don't know if i have to inform the. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm a Very Insightful Person, I'm here to share knowledge. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. I don't have a virgin media wall socket and this is stressing me out. First picture is telephone socket which is now not used. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Wall socket. Networking and WiFi. #2. Virgin Media don’t do any Fibre connections to inside the house. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. You will only have been sent a QuickStart pack if the premises previously had VM. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi I have ordered a quick start kit and don't have a virgin media wall socket. We're pleased to hear you're thinking of rejoining us. Went outside and there appears to be nothing on the other side (maybe removed). Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. All the wall. Options. Save £105. I have checked outside and there is a brown box shared with the neighbour. Could I get someone to come - 5400021. Tudor. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Can I still get online? The online phone service doesn’t let me speak to a person - 5206664I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. VM BB TV Landline. ago Sometimes you will get a random cable sticking out of a wall with no isolator. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Source: current tech for VM :) P. VM BB TV Landline. Browse Virgin Media Virgin Media Community. Wall sockets and no connection. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Live TV uses co-ax cables. So yes, following many takeovers, this is now your Virgin Media connection. That is a rooftop aerial outlet for Freeview TV. . It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. I could connect it in my house self install. How to i book someone to come and - 5239743. Virgin Media Wall Socket Example 2. Sorry to hear you have been having issues with your self-installation. just moved in, can see the brown cable coming in from outside but there's no VM. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Also there will be an external, often brown, omnibox. . Absolutely not. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. #1. Need a Virgin Media Wall Socket Go to solution. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. To help with spotty WiFi, can I just plug a modem/router into the second socket and that's it or is it more complicated that that? r/homelab • Want to add a switch but don't want to create a loop. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Browse Virgin Media Virgin Media Community. I don't work for Virgin Media. The box and cables may have been removed by the previous occupiers. I've recently moved in into a new flat. The large Eurobell wall box is where you would connect. Manage Your Account. What confuses some people is the push-on connector provided. Don't touch it. My router does now provide internet but the light is always yellow and it. Account - Cable. The previous tenant had virgin - 4955543I have this one but it won’t fit, what can I do. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. on 31-12-2021 10:47. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. Get the Hub ready by connecting the wires. First picture is telephone socket which is now not used. Follow these simple installation steps for your Virgin Media home phone set up. Hey Juanr, thank you for. I was told when purchasing the broadband package that fi. 1 ACCEPTED SOLUTION. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Common examples include washing. Re: My Flat doesn’t have wall socket. )Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Unscrew the white cable with the black collar. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Re: No Virgin Media wall socket internally. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. QuickStart, set up and connections. But I have no Virgin Media Wall socket in my house. I don't see a Virgin Media Wall Socket anywhere in. Virgin will not remove them. - 5250024 We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I moved house with my family and we wanted to move to Virgin Media. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Plug the cables into the Hub. on 17-12-2022 10:39. See where this Helpful Answer was posted. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 4. VM. If however the socket itself has been removed you will need assistance. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Thanks for posting, welcome to both Virgin Media and the Community. If you look into the back of your Hub, you'll see a port named. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. What you want is a telephone line extension from the hub to where you want the phone base unit located. Tuning in. I just got Virgin Media kit and read all information carefully and checked - 5200805. Wall Socket. Thank you. Tuning in. Learn more. Will an engineer h. I have received my quick start-up kit. cable from wall. Don’t plug the power cable into a plug socket yet. There is a cable on the right of the box coming from the outside. The wall box may be branded with the logos of an old cable TV company (not VM). Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Re: No Virgin media wall socket. I've selected self installation and have realised I have no vm wall socket. . Account - Cable. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Connect the Hub’s power cable with the blue tab. com. I don't work for Virgin Media. The first thing is to start making alternative arrangements for your internet connectivity. I need to arrange for an engineer. Just make sure you definately don't need it, or won't be needing it again. on 21-02-2023 19:59. Switched On. Whichever is the most suitable. Or a VM person will sort it for you when they get here in a day ot two. My Virgin Media App. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Browse Virgin Media Virgin Media Community. Can I have engineer visit and setup it?I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. You need something called a barrel to connect the two. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. 1. This promotion means you won’t pay the usual setup fee of £35. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. on 18-05-2022 19:55. Reply. Just joined. 3 weeks ago. Browse Virgin Media Virgin Media Community. --. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. ) The hub will be in here too. Virgin Media TV boxes need to be connected to a Hub so you can have the ability to watch recordings on any box in your home, no matter which one they're. I have looked everywhere but can't seem to find one. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. if not a technician will install one. Please help. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. 4. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Praying the white is the virgin one. . Or if the other end of the white cable is in a more useful. I recently got Virgin broadband installed. 0 Kudos. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. Push the red label end of the white cable, into the wall socket. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. on 23-10-2022 13:36. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. So you can either unscrew this one & push on the connector provided in the Quick Start pack. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow. Booking an engineer is easy with Virgin Media. I can only find the TV socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But what I can't figure out based on the research so. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Got my virgin media self install kit but I don't have a virgin socket. Robert_P. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. But I have no Virgin Media Wall socket in my house. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. But I have actually managed to get through to the technical team over chat. If you do need any. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. If so make sure you go through the steps properly. We only have the Open reach Master socket 5C. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. I'm here to share knowledge, I don't work for Virgin Media. I recently applied and received the delivery for a virgin package of tv broadband. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I’ve just received my quick start package. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. It should be free of charge. Explain what needs to be done and book an engineer visit. Panting like a fiend. Virgin Media; My Virgin Media; Shop;. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. If it’s damaged, it could. Go to virginmedia. Yes, we will be able to fit another socket for you. Call the Pre-installation and delivery team on 0800 052 1734. I will private message you now to confirm your details. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thanks for your reply and for confirming all this, jellyroll. 1 ACCEPTED SOLUTION. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. Security matters. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. firmly into place. I think there’s something missing to the Virgin Media wall socket in my flat. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. I'm a Very Insightful Person, I'm here to share knowledge. . If your not a virgin media customer then nothing. Thank you. ^Martin. If no. . Customer since 1993. The cable in the second picture is the one you need to connect too. Browse. I am going to send you a private message. 0 Kudos. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Options. I've also got an old NTL phone socket so. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I'm very sorry you don't have the wall socket. Your "loss of signal" point is a good one. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. B&Q are running low on these however. AnthonyRaw1986. I’m a new Virgin customer, and the previous occupants used a different provider. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in.